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FAQ



Do You Ship Internationally?

Yes We do ship internationally to most destinations. Shipping charges apply. We typically ship international orders by US Post Office Economy Parcel. There is limited tracking information. If you prefer we can ship by FedEx or Post Office EMS (Express)

What is Your Return Policy?

We are very confident that our products will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 30 days from the date of shipment for a full refund or exchange. Send your package to: Iconeum LLC 3830 Cranberry Ln Shrub Oak, NY 10588

Do You Charge For Shipping?

Yes.

How Long Does It Take To Process My Order?

We typically process orders within 48 hours of receiving it.

Do You Accept Credit Cards?

We accept VISA, Master Card, AMEX, and PayPal

Do You Offer NET-30 Terms?

We offer NET-30 Terms to qualified customers only. Please call 800-741-7754 or email inquiry to sales@iconeum.com for more details.

Do You Have A Showroom in New York?

We only ship orders by mail, and do not offer over-the-counter sales

Are the Prices Shown in the Online Catalog Wholesale or Retail?

Prices shown in the online catalog are wholesale prices.

Do you drop ship your products?

Iconeum LLC currently does not offer drop shipping